InboxFire Email Policy
InboxFire has a zero tolerance Spam policy. Users sending unsolicited email will have their accounts terminated. InboxFire prohibits users from sending unsolicited mail through the InboxFire network. Please report any suspected abuse to and any user found using InboxFire to send unsolicited email will banned from future use of the service and network.
When forwarding a message to abuse, please forward the complete email in question, including headers. Every complaint will be investigated by a member of our abuse department, and you will receive a response from our abuse department detailing the action(s) we are taking regarding the email in question.
ISP and Blacklist Administrators
InboxFire actively builds relationships with ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices and issues. If you are an ISP, email administrator, or blacklist owner and would like to get in contact with our system administration staff, please email sysadmin@inboxfire.com.
InboxFire Network Use
Legitimate use of the InboxFire network includes the sending of subscription confirmation e-mail, permission-based newsletters, additional subscription invitations that allow registered users to receive additional content, or "Permission Pass" emails requesting inactive users to confirm their desire to receive email messages.
This means that all recipients must have signed up to receive communications from the sending organization. An opt-in can occur either via a sign-up form on a web site, on a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. In the event a list member signs up off line, a digital copy of the form should be kept by the user.
InboxFire, users may not transmit to the following:
• emails harvested from web sites;
• emails without the subscriber's permission;
• emails that have been requested to be removed from the user's list.
InboxFire does not condone spam which is defined as unsolicited bulk email. In other words, if the recipient has not verifiably granted deliberate permission to receive the email, it can be classified as spam.
Network Policy
1. All new users will be investigated as to the origins of their mailing lists and their marketing practices;
2. All new userss will be investigated as to their current sender reputation. Users who do not meet our standards are not
allowed to use the InboxFire service;
3. A new user's privacy policy and terms of service will be reviewed;
4. A user's mailing list will be scored based on the following: list source, opt-in date, IP address, collection methods, and
confirmation practices prior to transmission;
5. All mailing lists used on the InboxFire network will be reviewed for addresses that appear to be scraped (info@, sales@, etc.) or
that otherwise indicate that the mailing list is potentially harvested in nature. Suspicious addresses may cause the user to be
denied access to the network;
6. All users are required to certify that all recipients granted their permission to receive email;
7. Each message will be reviewed to ensure that the message is compliant with best email marketing practices and the CAN-SPAM act
of 2003 and all subsequent revisions. Non-compliant messages will not be sent;
8. The "From Name" and "From Account" must match the company or domain where the consumer Opted-in, e.g. <companyname>@inboxfire.com;
9. All SMTP conversations will be logged for subsequent support issues;
10. InboxFire will maintain the IP address, subscription date, confirmation date, and confirmation email message for every subscriber
added via the InboxFire network.
11. Any user receiving an abuse complaint, either through email to our abuse department of via feedback loops from ISPs, will be
investigated. If satisfactory opt-in proof is not supplied, the customer can be removed from the network.
Procedure for Handling Complaints
InboxFire has a zero tolerance spam policy. In the event a user generates a spam complaint, the user's account will be immediately disabled pending an investigation. A spam complaint is defined as a report of receipt of unsolicited email, either directly
from a recipient or via an ISP feedback loop. InboxFire is intended for businesses and organizations who have an established list of opt-in email addresses. InboxFire provides the service only to those who follow our strict anti-Spam policies. Using the service to
send email to addresses obtained in any way other than a subscriber opting-in may incur a $100 (US) charge per substantiated incident (i.e. per email) in accordance with the CAN-SPAM Act of 2003 and subsequent revisions.
The process for reviewing Spam complaints is as follows:
1. Upon receipt of a spam complaint, the user's account will be suspended;
2. The content of the message generating the complaint will be reviewed to ensure that it matches the content associated with the
mailing list. In the event the content is outside the scope of the list, the email campaign will be terminated and the user will
be fined. Subsequent content violations will cause the customer to be terminated from the InboxFire network;
3. If the recipient signed up for the list via the InboxFire network, the recipient will be provided with a method to unsubscribe
from the list, and the user's account will be reactivated;
4. If the recipient did not sign up via the InboxFire network, opt-in verification will be requested from the user. Opt-in
verification consists of: On-line Sign up: The user will provide a link to the sign-up form, the date the recipient signed up,
and the IP address the recipient signed up from); Off-line Sign up: The user will provide a digital copy of the recipient's sign
up form.
5. The opt-in information will be reviewed to verify the date/time, website, IP address, and subscription method was within the
network policy. If the verification information is confirmed, the customer's account will be reactivated;
6. The user's subscriber list will be reviewed for patterns common to harvested lists;
7. The user's sign up site will be reviewed by InboxFire staff and suggestions may be made to update the site.
8. In the event no verifiable opt-in information can be provided, the user will be terminated from the InboxFire network
For more information, send email to InboxFire customer support at support@inboxfire.com.
InboxFire users are strictly prohibited from using UCE (spam) in their marketing efforts, and are subject to immediate termination if they do so please report below. If you have any questions or concerns, please email support@InboxFire.com.